It’s one of , if no the most, important day of your life. And you’d like to remember it with some great photographs that capture the day right?
That’s what we aim to do.
There are two main types of Wedding Photography that are the most common styles around.
The first is the traditional approach of posed photographs and portraiture. The second is Reportage, sometimes called candid or natural photography. The latter style relies on capturing solely the events as they transpire. The looks on peoples faces, the emotion, the progression of the day.
I don’t know the style the photographer was going for in this articles but whatever it was, he didn’t quite pull it off and made some basic mistakes in both the taking of and the post processing of the photographs before presenting them to the client.
Here’s the link to the article.
http://www.express.co.uk/posts/view/132280/Our-wedding-day-pictures-disaster#
What really surprises me and indicated a complete lack of customer empathy and service is the fact that this ever got to court in the first place.
If the photographer was not competent then he shouldn’t have taken on the event. If he had concerns about the sub contractor who shot the video then he should not have employed him.
Faced with the results and unhappy customers the first thing should have been to discuss how he could put things right.
Stories like this always make me take a long hard think and look at how I do things.
Would we deliver a set of images to a client like that? No. We wouldn’t even take them in the first place. They wouldn’t make the first edit.
We make sure our clients know our style, which is a mixture of traditional and candid. We always show complete Wedding albums to prospective clients so that they can see the whole collection of photographs from the wedding.
We never “sub out” a function to another photographer. We just don’t want to take the risk which could ultimately ruin our reputation.
We check out locations before hand so we know where we’ll be so we don’t miss the important shots through the day.
Above all we put the customer first.
Richard